Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards, Shop Pay, and other payment methods available at checkout.

Can I modify or cancel my order after placing it?

Orders are processed quickly. Please contact us immediately via our Contact page if you need to make changes. We'll do our best to accommodate your request before the order ships.

Shipping & Delivery

How long does shipping take?

Standard shipping typically takes 7–15 business days. Express options may be available at checkout. Please note that delivery times can vary depending on your location and supplier availability.

Do you ship internationally?

Yes! We ship to select international destinations. Shipping times and rates will vary by location and are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Returns & Refunds Policy page for full details.

My item arrived damaged. What do I do?

We're sorry to hear that! Please contact us within 7 days of delivery with photos of the damage and we'll make it right.

Products

Are your products compatible with my setup?

Most of our peripherals are plug-and-play and compatible with Windows and Mac. RGB lighting products typically include software for customization. Check individual product pages for compatibility details.

Do your RGB products require software?

Some RGB products include companion software for full customization. Details are listed on each product page.

Still have questions?

We're here to help! Reach out via our Contact page and we'll get back to you as soon as possible.